Refund Policy
Thank you for using SMS-Cheap, operated by UPLEADSION LLC ("SMS-Cheap," "we," "us," or "our"). This policy outlines the circumstances under which SMS-Cheap may provide refunds for its services.
Our primary goal is to ensure customer satisfaction. However, due to the nature of virtual phone number services, there are specific conditions regarding refunds.
1. General Policy
Generally, we do not issue refunds for purchased virtual numbers once an SMS has been successfully received for that number and the intended activation/verification is completed. By purchasing a number, you acknowledge and agree to this.
2. Eligibility for a Refund
We DO honor requests for a refund under the following specific circumstances:
- Non-Receipt of SMS:
If you purchase a number for a specific service and do not receive an SMS message with the verification code from that service within the allocated time (typically indicated on our platform, e.g., 10-20 minutes), you may be eligible for a refund for that specific number purchase.
- Action Required:
If an SMS is not received, the system may automatically cancel the number activation and refund the amount to your SMS-Cheap account balance. If this does not happen automatically, or if you have further issues, please contact our support team. Claims for non-receiving an SMS must typically be made shortly after the attempted activation.
- Invalid Virtual Number Issues:
In rare cases, a provided number might not work for the intended service (e.g., the service flags it as invalid before an SMS is even sent).
- Action Required:
You must contact our support team immediately with details of the issue, including the service you were trying to use and any error messages received. We may require evidence (e.g., screenshots) to verify the claim. Claims regarding such issues must be submitted within a short period (e.g., 24 hours) of the number purchase.
3. How to Request a Refund
To request a refund based on the eligible circumstances above, please contact our customer support team at [
[email protected]] with the following information:
- Your account username or email address.
- The service you were trying to use.
- The virtual number in question.
- Date and time of the purchase/attempt.
- A detailed description of the issue.
- Any relevant screenshots or evidence.
We will review your request and notify you of the outcome. Approved refunds will typically be credited back to your SMS-Cheap account balance for future use. Cash refunds to original payment methods may be considered on a case-by-case basis and may be subject to processing fees.
4. Non-Refundable Circumstances
Refunds will generally NOT be provided in the following situations:
- The SMS was successfully received on the virtual number.
- You no longer need the number after a successful SMS receipt.
- You provided incorrect information or selected the wrong service/country.
- The issue is with the third-party service you are trying to verify (e.g., their platform is down or they have blocked your IP).
- The number expired because you did not use the SMS code in time.
- Requests made outside the specified claim periods.
- Issues related to incompatibility of our service with third-party software or services not explicitly supported by us.
- If your account is suspended or terminated due to a violation of our Terms of Service.
5. Refund Processing Time
Refunds to your SMS-Cheap account balance are typically processed quickly after approval. Cash refunds, if approved, may take [e.g., 5-10 business days] to process, depending on the payment gateway.
6. Changes to the Refund Policy
SMS-Cheap reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our Site. Your continued use of our Services after any such changes constitutes your acceptance of the new Refund Policy.
7. Contact Us
If you have any questions about our Refund Policy, please contact us:
[email protected]+1(307) 655 6887
UPLEADSION LLC
30 N Gould St #33302
Sheridan, WY 82801